Last Updated: April, 2025

1. INTRODUCTION

At Skillz Store, operated by The Econverse LLC (“we,” “us,” or “our”), we strive to provide high-quality educational content and services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which we process refund requests for our services and products.

2. STANDARD REFUND POLICY – 14-DAY SATISFACTION GUARANTEE

2.1 Eligibility Criteria

We offer a 14-day money-back guarantee for all our individual membership plans. If you are not satisfied with your purchase, you may request a full refund within 14 days from the date of purchase, provided that:

  • The request is made within 14 calendar days of the initial purchase date
  • You have not completed more than 30% of any individual course content
  • You have not downloaded a substantial amount of course materials
  • You have not received a certificate of completion for any course
  • Your account has not violated our Terms and Conditions

2.2 Non-Refundable Items

The following purchases are generally non-refundable unless required by law:

  • 24-hour trial purchases (€1.99)
  • Lifetime newsletter subscriptions (€6)
  • Individual course purchases after the 14-day period has expired
  • Purchases where significant portions of the content have already been consumed

3. MEMBERSHIP PLAN REFUNDS

3.1 Individual Membership Plans

For our standard membership plans (1-month, 3-month, 6-month, 12-month, 24-month), the following refund rules apply:

  • Full refund: Available within 14 days of purchase if you have accessed less than 30% of course content
  • Partial refund: May be granted at our discretion after the 14-day period or if you have accessed more than 30% but less than 50% of course content
  • No refund: Not available after 14 days if you have accessed more than 50% of any course content

3.2 Prorated Refunds

For memberships longer than one month (3-month, 6-month, 12-month, 24-month), if you request a refund after the 14-day satisfaction guarantee period but have substantial time remaining on your subscription, we may, at our sole discretion, issue a prorated refund for the unused portion of your membership.

4. BUSINESS AND TEAM PLAN REFUNDS

4.1 Multi-User Access Plans

For business and team plans with multiple users, the following refund policies apply:

  • Within 14 days: Full refund available if less than 20% of users have activated their accounts and accessed content
  • After 14 days: No refund is available once users have been invited and have accessed course content

4.2 Credit-Based System Refunds

For our credit-based systems (Premium and Gold tier):

  • Unused credits: Refunds may be granted for entirely unused credit packages within 30 days of purchase
  • Partially used credits: No refunds are available for partially used credit packages
  • Expired credits: No refunds are issued for credits that have not been used within their validity period

5. SPECIAL CIRCUMSTANCES

5.1 Technical Issues

If you experience persistent technical issues that significantly impact your ability to access or use our services, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund outside of the standard policy timeframes.

5.2 Course Content Updates

If a course undergoes significant changes or updates that materially alter the content you purchased, you may be eligible for a refund if requested within 14 days of the update, even if your original 14-day window has expired.

5.3 Service Unavailability

If our service experiences significant downtime (more than 24 consecutive hours) or if a particular course becomes permanently unavailable during your subscription period, you may be eligible for a partial refund proportional to the affected period or content.

6. REFUND PROCESS

6.1 How to Request a Refund

To request a refund:

  1. Log in to your Skillz Store account
  2. Navigate to “My Account” > “Purchase History”
  3. Select the purchase for which you want a refund
  4. Click on “Request Refund” and follow the instructions
  5. Alternatively, contact our support team at refunds@skillz.store

6.2 Information Required

When requesting a refund, please provide:

  • Your full name and email address associated with your account
  • Order number or transaction ID
  • Date of purchase
  • Reason for requesting the refund
  • Any relevant details supporting your request

6.3 Processing Time

We aim to process all refund requests within 5-7 business days of receiving a valid request. Once approved:

  • Credit/debit card refunds typically appear on your statement within 5-10 business days
  • Other payment methods may take longer depending on the payment processor

6.4 Refund Method

Refunds are processed to the original payment method used for the purchase. If the original payment method is no longer available or valid, we may require additional information to process your refund through an alternative method.

7. DISPUTES AND APPEALS

7.1 Denied Refund Requests

If your refund request is denied and you believe it meets our refund policy criteria, you may appeal the decision by contacting our customer support team at refunds@skillz.store with the subject line “Refund Appeal: [Your Order Number].”

7.2 Chargeback Policy

We kindly request that you contact us before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account and additional fees.

8. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. CONTACT INFORMATION

If you have any questions about our Refund Policy, please contact us at:

The Econverse LLC
30 N Gould St
Sheridan, Wyoming
Email: refunds@skillz.store
Website: skillz.store